This document is written for clarity. If a signed service agreement conflicts with this page, the signed agreement controls to the extent permitted by law.
Scope and who we are
This Privacy Policy explains how Hosting5x handles personal information when you visit this website, request information about a hosting plan, communicate with us, or become a customer. “Hosting5x,” “we,” “us,” and “our” refer to the Hosting5x business identified in your proposal or service agreement.
This policy covers the Hosting5x website and our direct business communications. Third-party platforms and websites have their own privacy practices.
Information we handle
Information you choose to provide
This website’s hosting-request tool may ask for your name, email address, website address, selected plan, and project details. The tool creates a text file locally in your browser. It does not send the information to Hosting5x, process payment, or create an account. We receive that information only if you later choose to share the downloaded file or otherwise contact us.
If you become a customer, we may also receive business contact, billing, domain, website, authorized-user, technical, support, and security-incident information needed to provide the services.
Information processed automatically
Our infrastructure and security providers may process ordinary technical logs such as IP address, browser type, requested pages, timestamps, and diagnostic or security events to deliver, protect, and troubleshoot the website. The current website does not use advertising pixels, behavioral analytics, or non-essential cookies.
How we use information
We may use personal information to:
- respond to inquiries and prepare requested proposals;
- provide, secure, maintain, and troubleshoot hosting services;
- manage billing, customer records, and service communications;
- investigate abuse, fraud, malware, or suspected compromise;
- comply with law and enforce our agreements; and
- improve reliability, support, and website performance.
Where applicable law requires a legal basis, we rely on steps taken at your request, performance of a contract, compliance with legal obligations, legitimate interests in operating and protecting the service, or consent where required.
Retention and security
Information entered into the request tool remains in your browser only long enough to generate the downloaded file; Hosting5x does not receive or retain it through this website. Information you later provide directly is retained only as reasonably necessary for the purposes described above, legal obligations, dispute resolution, and enforcement of agreements.
We use reasonable administrative, technical, and organizational safeguards. No method of transmission, storage, or hosting is completely secure, and we cannot guarantee absolute security.
Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection; to withdraw consent; or to appeal a decision. You may also have the right to complain to a privacy regulator and to receive equal service when exercising applicable privacy rights.
Submit a request through your established Hosting5x contact or the contact method identified in your proposal or service agreement. We may need to verify your identity and authority before acting. If we do not hold the requested information, we will tell you.
International use and children
Service providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers.
This website and our hosting services are intended for businesses and adults. They are not directed to children, and we do not knowingly collect personal information from children through this website.
Changes and contact
We may update this policy to reflect service, legal, or operational changes. The effective date above identifies the latest revision. Material changes will be presented through an appropriate notice.
For privacy questions or requests, contact Hosting5x using the business contact details in your proposal, invoice, or service agreement. Please do not send passwords, private keys, or other sensitive credentials by ordinary email.